{"id":406,"date":"2024-09-22T11:31:57","date_gmt":"2024-09-22T11:31:57","guid":{"rendered":"https:\/\/ankadanismanlikltd.com\/?page_id=406"},"modified":"2024-09-22T11:42:19","modified_gmt":"2024-09-22T11:42:19","slug":"iso-20000-1-bilgi-teknolojileri-hizmet-yonetim-sistemi","status":"publish","type":"page","link":"http:\/\/ankadanismanlikltd.com\/en\/sistem-belgelendirme\/iso-20000-1-bilgi-teknolojileri-hizmet-yonetim-sistemi\/","title":{"rendered":"ISO 20000-1 Information Technologies Service Management System"},"content":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde i\u015f d\u00fcnyas\u0131n\u0131n en \u00f6nemli kayna\u011f\u0131 olan bilgi ve bu bilginin teknolojiye aktar\u0131lmas\u0131 ile olu\u015fan bilgi teknolojileri, gerek i\u015f hayat\u0131nda gerekse g\u00fcndelik ya\u015fant\u0131da b\u00fcy\u00fck yer tutmaktad\u0131r. Bilgi teknolojileri; internet hizmetlerinden ar\u015fivlemeye, teknik servis ve yaz\u0131l\u0131m hizmetleri gibi bilgi i\u015flem birimlerinin yapabilece\u011fi t\u00fcm hizmetleri kapsar. Bunun gibi geni\u015f kullan\u0131m alan\u0131 olan, gittik\u00e7e yayg\u0131nla\u015fan ve h\u0131zla geli\u015fen\/de\u011fi\u015fen bir teknoloji, de\u011fi\u015fimin bu denli h\u0131zl\u0131 olmas\u0131, i\u015fletmeleri kar\u015f\u0131 kar\u015f\u0131ya getirdi\u011fi tehlikelerin olu\u015fum h\u0131z\u0131n\u0131 da art\u0131rmaktad\u0131r. Bu de\u011fi\u015fim ile de\u011fi\u015fimin getirdi\u011fi tehlikeleri alg\u0131lay\u0131p f\u0131rsata d\u00f6n\u00fc\u015ft\u00fcremeyen ya da f\u0131rsatlar\u0131 de\u011ferlendiremeyen i\u015fletmelerin, de\u011fi\u015fen i\u015f d\u00fcnyas\u0131nda rekabet edebilmeleri \u00e7ok zor olacakt\u0131r.<\/p>\n<p>ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi Standard\u0131, bilgi teknolojileri hizmeti sunan firmalar\u0131n veya birimlerin i\u00e7 ve d\u0131\u015f m\u00fc\u015fterilerinin beklentilerini kar\u015f\u0131layabilmeleri, durumlar\u0131n\u0131 ve performanslar\u0131n\u0131 s\u00fcrekli iyile\u015ftirme ve geli\u015ftirmeleri, ilgili operasyonlar\u0131n\u0131 y\u00f6netmelerinde ve hizmet vermelerinde hangi y\u00f6ntemleri uygulayacaklar\u0131, nas\u0131l uygulayacaklar\u0131 konular\u0131nda k\u0131lavuzluk eden bir standartt\u0131r. S\u00fcre\u00e7 tabanl\u0131 olup\u00a0<a href=\"https:\/\/belgelendirme.ctr.com.tr\/iso-9001-nedir.html\" target=\"_blank\" rel=\"noopener\">ISO 9001\u00a0<\/a>Kalite Y\u00f6netim Sistemi veya\u00a0<a href=\"https:\/\/belgelendirme.ctr.com.tr\/iso-27001.html\" target=\"_blank\" rel=\"noopener\">ISO 27001<\/a>\u00a0Bilgi G\u00fcvenli\u011fi Y\u00f6netim Sistemi gibi standartlarla da entegre edilerek uygulanabilir.<\/p>\n<p><strong>ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi&#8217;nin Faydalar\u0131 Nelerdir?<\/strong><\/p>\n<ul class=\"ulList\">\n<li>T\u00fcm m\u00fc\u015fterilere y\u00f6neliktir ve maliyeti optimize eder.<\/li>\n<li>Bilgi teknolojisi hizmetlerini \u00e7al\u0131\u015f\u0131r durumda tutar.<\/li>\n<li>Bilgi teknolojisi risklerini ve karma\u015f\u0131kl\u0131\u011f\u0131n\u0131 y\u00f6netir.<\/li>\n<li>Zaman tasarrufu sa\u011flar.<\/li>\n<li>Rekabet avantaj\u0131 sa\u011flar.<\/li>\n<li>Hizmet s\u00fcre\u00e7lerinde g\u00fcvenlik, s\u00fcrat ve eri\u015filebilirlikte art\u0131\u015f sa\u011flar.<\/li>\n<li>M\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 do\u011fru belirleme, uygun ve zamanl\u0131 destekle m\u00fc\u015fteri memnuniyeti sa\u011flar.<\/li>\n<li>Kaynaklar\u0131n daha verimli ve etkin kullan\u0131m\u0131n\u0131 sa\u011flar.<\/li>\n<\/ul>\n<p><strong>ISO 20000-1 Standard\u0131&#8217;n\u0131 Kimler Kullanabilir\/Uygulayabilir?<\/strong><br \/>\nISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi Standard\u0131, t\u00fcm \u00f6l\u00e7ek ve sekt\u00f6rdeki firmalara uygun bir standartt\u0131r.<\/p>","protected":false},"excerpt":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde i\u015f d\u00fcnyas\u0131n\u0131n en \u00f6nemli kayna\u011f\u0131 olan bilgi ve bu bilginin teknolojiye aktar\u0131lmas\u0131 ile olu\u015fan bilgi teknolojileri, gerek i\u015f hayat\u0131nda gerekse g\u00fcndelik ya\u015fant\u0131da b\u00fcy\u00fck yer tutmaktad\u0131r. Bilgi teknolojileri; internet hizmetlerinden ar\u015fivlemeye, teknik servis ve yaz\u0131l\u0131m hizmetleri gibi bilgi i\u015flem birimlerinin yapabilece\u011fi t\u00fcm hizmetleri kapsar. Bunun gibi geni\u015f kullan\u0131m alan\u0131 olan, gittik\u00e7e yayg\u0131nla\u015fan ve h\u0131zla geli\u015fen\/de\u011fi\u015fen bir teknoloji, de\u011fi\u015fimin bu denli h\u0131zl\u0131 olmas\u0131, i\u015fletmeleri kar\u015f\u0131 kar\u015f\u0131ya getirdi\u011fi tehlikelerin olu\u015fum h\u0131z\u0131n\u0131 da[&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":298,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-406","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi - Anka Dan\u0131\u015fmanl\u0131k<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/ankadanismanlikltd.com\/en\/sistem-belgelendirme\/iso-20000-1-bilgi-teknolojileri-hizmet-yonetim-sistemi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 20000-1 Bilgi Teknolojileri Hizmet Y\u00f6netim Sistemi - Anka Dan\u0131\u015fmanl\u0131k\" \/>\n<meta property=\"og:description\" content=\"G\u00fcn\u00fcm\u00fczde i\u015f d\u00fcnyas\u0131n\u0131n en \u00f6nemli kayna\u011f\u0131 olan bilgi ve bu bilginin teknolojiye aktar\u0131lmas\u0131 ile olu\u015fan bilgi teknolojileri, gerek i\u015f hayat\u0131nda gerekse g\u00fcndelik ya\u015fant\u0131da b\u00fcy\u00fck yer tutmaktad\u0131r. 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